Total quality is the highest goal for any company.
Total quality means achieving quality standards of absolute reference for the markets, in every department: a fully integrated internal supply network and within certified and rigorous parameters of certainty, internationally certified at all manufacture phases, starting from the purchase of raw material to industrial designing, from risk analysis to production process, from installation and Start Of Production to the testing of the final product, up to customer care systems and after-sales assistance.
SMI has fully achieved its goal of total quality, translated into the formula 100% MADE IN SMI.
Each SMI machinery is a unique & tailor-made product: that's why it requires particular toolings, specifically designed & manufactured in SMI workshops to the customer’s specifications and requests
SMI considers installation and start-up to be the most delicate stages of the entire sale as they are the first real encounter between machine tool and operator. A good enough reason to entrust them to highly qualified staff.
After sales service is carried out via a direct line with the installer of the system, to aid interventions of a technical nature as well as communication with the customer.
SMI’s logistic service guarantees the availability of spare parts for at least 10 years, as well as quick delivery all over the world. And that’s not all: to offer the customer even further assurance, all machines and equipment are provided with customised supplies and lists of recommended spare parts.